Phil Moody is Head of UK Customer Care at Volvo Cars, based in Maidenhead, where he has led the transformation of the customer care function through a people-first approach to leadership and customer experience.

Phil applied for the Bunny Ennis Fund to support the next stage of his automotive development and broaden his impact across Volvo’s global operations. Having successfully grown the UK Customer Care team and helped shape Volvo’s direct-to-consumer customer experience strategy, he wanted to build the strategic skills and international perspective needed to progress into senior global leadership.

He planned to use the funding to undertake specialist leadership and customer experience training, including a COPC programme focused on managing outsourced service operations. The bursary will also support opportunities to learn from international markets, helping him develop best practice that can be adapted across Volvo’s global customer care network while supporting his ambition to become a strategic leader.

Phil Moody became the second recipient of the Bunny Ennis Fund Award at the 2026 Torque & Truth Conference held at Bonhams in London, recognising his commitment to leadership development and excellence in customer experience.

The event brought together more than 100 senior automotive leaders for an afternoon of keynote discussions, panel sessions and networking focused on the leadership challenges shaping the future of the industry.

Mark Law

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The Bunny Ennis Fund provides more than financial support; it is designed to help individuals maximise their potential through development opportunities, industry exposure and access to experienced leaders.