12–18 minutes Three leaders. Three organisations. One shared effort to close the gap between strategy and delivery. Earlier this year, Ennis & Co research drawn from interviews with fifty senior leaders across the automotive industry arrived at an uncomfortable finding. Leaders were broadly aligned on where the industry was heading but far less confident their...Read More

Phil Moody, the 2026 Bunny Ennis Fund winner, shares the journey that took him from a quiet upbringing in the North East to leading Volvo’s growing Customer Care operation. In this interview, he reflects on stepping outside his comfort zone, building a people-first CX culture and how the award will help shape the next stage...Read More