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Customer support technology

“Please hold to speak to a human” – Customer Support in the age of AI

By 2025, 70% of service transactions will be supported or completed via automation, according to research carried out by Gartner.* With many businesses now using Artificial Intelligence in the form of pre-programmed chatbots and automated responses to answer customer support queries and frequently asked questions, it seems the days of asking a human when your...
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An Editor using a laptop and writing tools

Editors will endure in the age of Artificial Intelligence

Have you ever read a self-published book that has not had an editor’s eye cast across it? If you think that all you need to be an Editor is a sound knowledge of spelling and grammar, then reading a poorly edited book will show you that there is a whole lot more to the skill...
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We think that AI probably won’t steal your job – at least for now!

The World Economic Forum has estimated that artificial intelligence will replace 85 million jobs by 2025.* There’s no doubt that automation has improved the efficiency of the workplace. This has been the case since the Industrial Revolution and the introduction of weaving looms and printing presses. But with technology marching forward at ever faster paces,...
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Ennis & Co Group welcomes Automotive leader Julie David as Associate

Ennis & Co Group is delighted to announce that Julie David has joined the team as an Associate, from November 1st. Ennis & Co Associates enhance the service provided to clients, bringing their contemporary experience and knowledge across executive search and talent research to find amazing people to become leaders of amazing global automotive and...
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The Cost of the Skills Gap – Simon Smith of Aston Martin

Simon Smith has been Chief People Officer at Aston Martin since April 2022, with previous experience at both Peugeot and Rolls Royce, as well as in other industry sectors. As one of the world’s most iconic luxury automotive brands, Aston Martin is renowned for British engineering excellence. Now, the company is moving towards an electrified...
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The Cost of the Skills Gap – Eman Martin-Vignerte of Bosch

As Director of External Affairs, Governmental and Political Relations at Bosch, Eman Martin-Vignerte is responsible for creating and delivering their political strategy. Eman joined Bosch in 1999 as a graduate engineer on the common-rail diesel injection system, developing software for Fiat. She moved over to sales in 2004, as a sales manager for Hyundai, and...
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