I recently re-watched Frost and Sullivan’s You Tube clip about their detailed report, “Women as Automotive Customers”, and felt a bit of unease (not F&S’s fault, of course). As one industry insider states in the film, the industry has traditionally made cars for men, and there is a huge case for it now to make...Read More

People seemingly unable or unwilling to take phone calls when they know there is a problem to resolve. A bland email (instead of a call) with a matey introduction totally inappropriate for the message within. Lack of acknowledgement or apology from business seniors if you escalate a problem. Promising to phone back, and not doing...Read More