By 2025, 70% of service transactions will be supported or completed via automation, according to research carried out by Gartner.* With many businesses now using Artificial Intelligence in the form of pre-programmed chatbots and automated responses to answer customer support queries and frequently asked questions, it seems the days of asking a human when your...Read More

Have you ever read a self-published book that has not had an editor’s eye cast across it? If you think that all you need to be an Editor is a sound knowledge of spelling and grammar, then reading a poorly edited book will show you that there is a whole lot more to the skill...Read More