By 2025, 70% of service transactions will be supported or completed via automation, according to research carried out by Gartner.* With many businesses now using Artificial Intelligence in the form of pre-programmed chatbots and automated responses to answer customer support queries and frequently asked questions, it seems the days of asking a human when your...Read More

Have you ever read a self-published book that has not had an editor’s eye cast across it? If you think that all you need to be an Editor is a sound knowledge of spelling and grammar, then reading a poorly edited book will show you that there is a whole lot more to the skill...Read More

The World Economic Forum has estimated that artificial intelligence will replace 85 million jobs by 2025.* There’s no doubt that automation has improved the efficiency of the workplace. This has been the case since the Industrial Revolution and the introduction of weaving looms and printing presses. But with technology marching forward at ever faster paces,...Read More